KCRW Subscription

I noted back in October that I had signed up for $10/monthly subscription to KCRW (as well as a slightly smaller one to the other Los Angeles-area NPR station, KPCC).

At the end of last year, my credit card expired. I was sent a new one and my account number didn't change, but that particular card was no longer usable. The KPCC subscription continued without interruption or any action on my part. The KCRW subscription, I noticed this week when I paid my latest credit card bill online, hasn't been paid since December.

I guess I could just re-subscribe. But I'd like to simply continue my current membership. So I sent an email to membership@kcrw.org:

I subscribed to KCRW at recurring $10/mo level last year. But I don't see any charges since the beginning of this year. My credit card expired last year -- old card was reissued so my cc number didn't change, just the expiration. Other subscriptions I have continued without interruption.

Can you check the status of my membership? My number is XXXXX84. If the subscription did get broken, what's the best (i.e. simplest) way to restart it?

Thanks,
Tom

A couple days and no reply. I thought KCRW was the tech-forward NPR station. How much money are they leaving on the table because of this issue?